Privacy Policy

Last updated: April 19, 2026

This Privacy Policy explains how FragMates ("we", "us") collects, uses, and shares personal information when you use our website and related services ("Services"). It is meant as a practical overview; your region may grant you additional rights.

1. Information we collect

  • Account data: such as email address, authentication identifiers from your sign-in provider, and profile fields you choose to provide (for example display name, bio, or game preferences).
  • Transaction and session data: such as orders, messages related to bookings, and support interactions when you contact us.
  • Teammate applications: text you submit and files you attach (for example images, PDFs, or short videos) as part of the application process.
  • Technical data: such as IP address, device and browser type, and cookies or similar technologies used to keep you signed in and protect the Services.

2. How we use information

We use personal information to:

  • Provide, secure, and improve the Services (including matchmaking, chat, and payments).
  • Verify identity, prevent fraud and abuse, and enforce our Terms.
  • Communicate with you about your account, orders, and policy updates.
  • Comply with legal obligations and respond to lawful requests.

3. Service providers

We use trusted vendors to host infrastructure, authenticate users, store data, process payments, and send notifications. Examples may include database and authentication providers (such as Supabase), payment processors (such as Stripe), and email or analytics tools if enabled. These providers process data on our instructions and under contractual safeguards where required.

4. Sharing

We do not sell your personal information. We may share information with teammates and customers as needed to fulfill bookings (for example showing a display name on a profile), with service providers as described above, when required by law, or in connection with a merger or acquisition of our business.

5. Retention

We keep information for as long as your account is active and as needed to provide the Services, comply with law, resolve disputes, and enforce our agreements. Application materials may be retained for a period consistent with legal and operational needs.

6. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we encourage strong passwords and caution with phishing.

7. International transfers

If you access the Services from outside the country where our servers or vendors are located, your information may be transferred across borders. Where required, we rely on appropriate safeguards.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export certain data, or to object to or restrict certain processing. Contact us using the details on our contact page. We will respond in line with applicable law.

9. Children

The Services are not directed to children under 13 (or the age required by local law). We do not knowingly collect personal information from children. If you believe we have, please contact us and we will take appropriate steps.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date. Where changes are material and the law requires it, we will provide additional notice.

11. Contact

For privacy-related requests, visit our contact page.